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Troubleshooting
When something doesn't go as expected, it can almost always be fixed in one step. Here are the most common cases.
A task failed
If it fails because of a Qwanter or infrastructure error, the credits it used return to your balance. The task appears in the Manager, under Waiting on you, with Review and retry: Qwanter already knows what happened and tries again.
If the task finished but isn't what you wanted, tell it what to change or undo it from its answer.
You've run out of credits
The task stops where it is and only what was used is charged: nothing is lost. When you top up or the next month starts, the Manager offers Continue the task from where it stopped. You can buy packs on Jupiter and Antares; the details are in Credits.
The preview has stopped
Cloud environments pause when they're not in use, so they don't waste resources. Press Restart the preview and it comes back in a few seconds, with all your work.
If it says there's no connection to the Qwanter service, check your internet connection and try again.
The iPhone or iPad simulator has closed
For SwiftUI apps, if you close the simulator, the preview tells you and offers Open the simulator. Reloading the preview works too: it starts it, opens your app and leaves it as it was.
Contact us
If none of this solves it, write to us at hello@qwanter.com with the project name and what happened. You also have the frequently asked questions.